Communications Specialist

Communications Specialist

Job Conditions:

• Salary: 800 AZN;

• Professional and dynamic work environment;

• Career development and professional growth opportunities.

Job Responsibilities:

• Professionally answer incoming phone calls and direct them appropriately;

• Accurately and completely enter customer reservations into the system;

• Provide table selections and reservation solutions according to customer needs;

• Provide information about additional services and special offers via phone, and carry out upsell sales;

• Promptly manage changes and cancellations of reservations;

• Maintain high service standards aimed at ensuring customer satisfaction.

Candidate Requirements:

• Secondary vocational or higher education (education in Tourism, Services, and Management is an advantage);

• Having training and certifications in customer service and sales techniques is an advantage;

• Minimum 1 year of work experience in customer service, reservations, or taking phone orders;

• Ability to work with MS Office programs;

• Strong communication and presentation skills;

• Promptness, responsibility, attention to detail, and stress resistance;

• Sales-oriented mindset and focus on customer satisfaction.

Application:

Candidates who meet the requirements can send their CVs to the email address cv@humanpro.az.