Call Center Head

CALL CENTER HEAD

"Seylab" Water Company is looking for an employee for the position of Call Center Head.

Working conditions:

• Salary: 800 AZN + performance-based bonuses
• Work schedule: Mon-Fri, 09:00–18:00
• Saturday: Short working day
• Sunday: Day off
• Workplace: Baku city, near Azadlıq metro station, next to Röya Wedding Palace

Key responsibilities:

• Leading and supervising the daily activities of the Call Center team
• Managing the sales process according to monthly set targets
• Ensuring timely response to incoming calls and correct order processing
• Checking and evaluating the quality of operators' conversations with clients and adherence to etiquette rules
• Direct intervention and resolution of problematic calls and customer complaints
• Conducting internal training to improve the team's sales and service quality
• Preparing daily and monthly reports on Call Center activities and KPI metrics and presenting them to management

Candidate requirements:

• 2–3 years of experience as a team leader or supervisor in the Call Center field
• Experience in the food sector is an advantage
• Ability to work with customer service standards and CRM/Call Center systems
• Strong leadership, team motivation, and management skills
• Excellent communication skills, fluent and polite manner of communication
• Excellent knowledge of Azerbaijani language
• Knowledge of Russian language is an advantage
• Ability to make flexible decisions and solve problems in stressful working conditions

What do we offer?

• Stable salary and results-based bonus system
• Corporate phone number and call package

To apply: Send your CV to hr@seylab.az, indicating “Call Center Head” in the subject line of the email.

“Seylab su”şirkəti 2017 ci ildən fəaliyyət göstərir. Xammal şəklində istifadə etdiyimiz suyun mənbəyi Xaçmaz rayonundan gələn “Şollar” suyudur. Şirkət istehsalatda yüksək standartlara cavab verən müasir texnalogiya ilə təchiz edilərək müştərilərinə ən keyfiyyətli məhsulu təqdim etməyi hədəfləyir. “Seylab” markasının yaranmasında başlıca məqsəd insanlar üçün faydalı suyu əlçatan etməkdir.