Reservation and Ticketing Specialist

Reservation and Ticketing Specialist

Working conditions:

• Work schedule: 5 days, 09:00–18:00
• Salary: 800–1400 AZN
• Work location: Baku city

Responsibilities:

• Providing high-level service to customers via phone, email, and in-person at the office;
• Managing flight bookings, ticket issuance, and re-issuance processes;
• Calculating fares and providing suitable travel solutions to customers;
• Selling other related services and packages;
• Handling sales transactions via cash, bank card, and wire transfer;
• Preparing sales reports and maintaining relevant documentation;
• Proactively resolving customer inquiries and complex issues;
• Supporting team members with procedures and systems used;
• Providing administrative and operational support to the sales team.

Requirements:

• Minimum 3 years of work experience in reservation or ticketing;
• Knowledge of GDS systems (certificate is an advantage);
• Knowledge of IATA regulations;
• Experience in ticket issuance and payment transactions;
• Proficiency in Azerbaijani, Russian, and English;
• Strong communication, customer-orientation, and teamwork skills.

Application procedure:

Suitable candidates can send their CVs to the email address cv@humanpro.az