CUSTOMER SUPPORT OPERATIONS AGENT

JOB VACANCY: CUSTOMER SUPPORT OPERATIONS AGENT

Company: Aceolution LLC

Working conditions:

• Job Location: Baku, Azerbaijan;
• Work Schedule: Shift-based;
• Salary: To be discussed based on experience and qualifications.

Main Responsibilities:

• Handle customer inquiries via chat, email, or voice channels;
• Resolve customer issues related to orders, accounts, payments, cancellations, and other services;
• Provide accurate, timely, and customer-focused support in line with company policies and service standards;
• Follow established workflows, procedures, and quality guidelines;
• Maintain up-to-date knowledge of company products and services;
• Meet daily and weekly performance and quality targets;
• Escalate complex issues and report process or system-related problems when required;
• Work collaboratively with Team Leads and colleagues to maintain effective service operations;
• Support the team during high-volume periods and business-critical situations.

Job Requirements:

• Minimum 6 months of previous experience in customer support, customer service, contact center, or a similar role;
• Fluency in Azerbaijani, English, and Russian;
• Strong communication, problem-solving, and decision-making skills;
• Customer-focused mindset with good attention to detail;
• Ability to work in a fast-paced environment and handle multiple tasks;
• Good computer literacy and ability to work with multiple systems and tools;
• Availability to work according to shifts.

 How to Apply:

Interested candidates are invited to send their CV to:  recruitment_azn@aceolution.com
Please make sure to mention “Customer Support Operations Agent” in the subject line of your email when submitting your CV.